Shipping Policy
Processing
Orders are promptly processed and shipped within 1-3 business days. On rare occasions it may take longer due to an influx of orders such as during launch days, sales or weekends.
Domestic Shipping
Shipping is always a flat rate of just $8.95 (regardless of order size) anywhere in the USA. We currently only ship within the states.
Free “pick-up” delivery option available for local Bay Area orders only.
You will receive tracking information when your order has been processed. Please allow 48 hours for tracking to update.
Transit
Transit time does not include processing time (see above). Standard Shipping: 1-5 business days.
Shipping FAQs
Why can’t I see my tracking information?
Chances are your order hasn’t been processed yet. Please allow 48 hours from the time you’ve placed the order to receive tracking information.
I think my package is lost - what do I do?
If your package has been marked delivered for more than 14 days, we recommend you reach our directly to the carrier for more information.
Can I change the shipping address on my order?
If you have not already received tracking information, there is a chance we can change your shipping address. Please reach out to hello@justguuds.com for more information. If your package is already in transit, you will need to contact the carrier to help with rerouting your package.
Can I change the products or scents in my order?
If you have not already received tracking information, please reach out to hello@justguuds.com for more help.
Can I cancel my order/get a refund?
Yes! We understand that circumstances can change. If you have not received tracking information, please reach out to hello@justguuds.com for a refund. Refunds will take 3 to 10 business days to process, depending on your financial institution.
When will product be back in stock?
Soon! Please sign up for email notifications to learn when your favorite scents are back!
Are you shipping wholesale orders?
Yes! Please reach out to hello@justguuds.com for more information.
Return Policy
Returns & Refunds
At Guuds, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Guuds within 7 days of delivery.
You may return your unused products for a full refund of your purchase price, less shipping and handling, within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at hello@justguuds.com for further details.